The Pentire Process
An easy to understand model designed to show the need for an overall training strategy, where all interventions are linked to each other.
This is where your customers keep coming back, through the revolving door! People continue being customers, because they are loyal. Loyalty has to earned and research shows us that often the most loyal customers are those who have experienced outstanding service recovery and superb after sales service. ‘Word of mouth’ referral is the cheapest way of building your business and will lead to those positive outcomes we keep banging on about!
Motivation in the workplace

Are you staff motivated and
positive about their jobs?
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The Pentire Process

Find out how it can help
transform your business
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Get in touch

Want to achieve greater profits
and service levels?
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